Privacy Policy
1. Introduction
This document is intended to provide you with information about the processing, collection, use and disclosure of information, including your personal data and your access and use of our products and services.
Beijing Rice Ball Network Technology Co., Ltd. comply with applicable laws and regulations relating to the protection and storage of personal information.
This Privacy Policy applies to all services, products, websites, games and content, collectively referred to as “Products” and/or “Services”, operated by Beijing Rice Ball Network Technology Co., Ltd.
When this policy refers to 'Beijing Rice Ball Network Technology Co., Ltd. ', 'we', or 'us', it refers to Beijing Rice Ball Network Technology Co., Ltd. responsible for your information under this Privacy Policy. ('Data Controller')
This Privacy Policy does not apply to any third-party websites or services or third parties associated with or integrated with any product of Beijing Rice Ball Network Technology Co., Ltd. These third parties have their own privacy policies and terms of service, and Beijing Rice Ball Network Technology Co., Ltd. has no control over them. them in any way.
We are committed to protecting your privacy and taking special measures to ensure that personally identifiable information collected from or about you is confidential. This Privacy Policy explains what information we collect, how we collect it, why and how we use it, who we share it with and how you can access and update that information, your choices about how we collect, use and share it, and how we will protect the information we store about you.
Please read this policy carefully. If you do not agree with this Privacy Policy or any part of it, if you do not want us to collect, store, use or share your information in the manner described in this Privacy Policy, then you may not use our Products. You can ask us to delete your account and obtain a copy of your information. In the event that you do not notify us in writing of your disagreement or failure to take the necessary actions to delete your account, it is deemed that you fully agree to the Privacy Policy.
Your use of our Services constitutes your acceptance of the issuance of this Policy in effect at the time of your use.
If you have any questions about this Privacy Policy, please contact us at support@baloot3d.com. Do not use our products and services until you are satisfied and you accept this policy in full.
2. The types of information we collect
2.1 Information required to use the Products
We request and collect the following personal information about you when you use the Products. This information is necessary for the proper performance of a contract between you and us and to enable us to comply with our legal obligations. Without this, we may not be able to provide you with all requested services.
2.1.1 Account Information
Your E-mail
password
Other information that helps us make sure you have access to your account or helps us improve our services
2.1.2 Additional Data Information
You can choose to provide additional information on your profile, and some of the information displayed in your account settings is part of your public profile page and is viewable by others.
profile picture
Game username
sex
2.1.3 Information generated by your use of our communications
We will collect and store the contact information you choose to provide when contacting our support team, such as your name, email address, information about your activity with the Products, and your user ID and/or social network ID. We will also store your communications with the support team and any information in those communications to provide support and improve the product.
participate in message boards;
sending messages or invitations to other players;
chat with other players;
Post photos, videos, graphics or text.
We may access records and/or store records of such communications, comments, images, videos, graphics or text in real time for use to protect player safety, our legal rights, and ownership of our services and products.
When you use the products, we will automatically collect information, including Personal Information. About the Services you use and how you use them. This information is necessary for the proper performance of the contract between you and us, to enable us to comply with legal obligations and to give us a legitimate interest in the ability to provide and improve the functionality of the products.
Usage information
We collect information about your interactions with the Products and other actions on the Products. In some cases, we will associate this information with social network code or user codes. This information may include:
2.2.1 Log Data and Device Information
Login date and time
The type of device you are using
Mobile Device Identifier and Identifier for Advertising (IDFA)
platform type
Login page
Game status and the date and time of activity on our websites or games
in-game activity
Crash logs and diagnostic information
Turn on performance logs (such as Google Analytics)
2.2.2 Payment Transaction Information
If you purchase a license to use virtual in-game currency or virtual items in Products, regardless of whether they run on our domain or on our social network, or on your mobile device, our payment processor will collect billing and financial information to process your fees. We do not collect or store your financial information, such as credit card numbers. We may obtain payment information, such as the transaction code, price, and amount.
2.3 Information we collect from third parties
2.3.1 Information We Obtain from Connected Third Party Applications
If you sign in with a third party (such as Google, Apple, or Facebook), or access our Services from connected third-party applications (including social networks), the third-party service may send us the following information: such as registration information from the Service profile information information that you have allowed in the privacy settings of that Service.
If you access our products and services from a third-party application or link our services to a third-party application, you should also read that party's terms of service and privacy policy. If you are unsure about the information that third-party applications are sharing with us, please go to the third-party application to learn more about their privacy practices.
We may access, collect or store some or all of the following information that the third party application provider shares with us.
User ID
Title
Any other information that you or the third party application provider shares with us.
2.3.2 Information about “friends”
You may link your account in the Products with accounts on third-party social networking services. Your contacts on these third-party services are referred to as “Friends.” You will be given the option to invite these “Friends” to join you on our Products. Your activities in the Products may be shown to your friends on this third party site with your permission if you decide to share this information.
2.3.3 Other Sources
We may collect or receive information about you from other sources such as third party information providers to the extent necessary to ensure the adequate performance of our contract with you and to ensure our compliance with applicable laws and with your consent. We use this information in addition to information you provide directly to us, for example, to help you and your friends communicate or to serve you advertising that is more tailored to your interests.
We do not own or control these third-party services. These third-party services have their own rules about the collection, use, and disclosure of information.
3. Legal basis for data processing
We comply with all applicable laws, including the General Data Protection Regulation (“GDPR”, Regulation (EU) 2016/679, https://www.eugdpr.org/). Companies must have a legal basis to process data under European law.
3.1 Your consent
If you consent, we process your information, including personal information, as indicated upon consent, to prepare and analyze targeted offers for our products when you participate in promotional activities conducted by our partners or third parties.
3.2 Contract
• As necessary to fulfill our Terms of Service
• The adequate performance of the contract between you and us
3.3 Legal Obligations
• To enable us to comply with legal obligations
3.4 Necessary Interests
• To protect your important interests and those of others
3.5 Legal Rights
• Our legitimate rights and interests in providing and improving the functionality of Products and Services
• Our legitimate rights and interests in protecting products and services
• Detect and prevent any fraudulent or harmful activities with our products and services or our users
• To measure performance adequate to our contract with you
• As necessary for our legitimate (or other) interests, including our interests in providing innovative, personalized, secure and profitable services to our users and partners, unless those interests conflict with your interests or your fundamental rights and freedoms that require the protection of personal data
4. How we use the information we collect
We use, store and process information, including personal information about you, to provide, understand, improve and develop products, create a reliable and secure environment and comply with our legal obligations. It is our legitimate interest to research and improve our services; and conduct marketing activities intended for you, which may be in your interest; to improve and measure the performance of the contracts signed with you. It is in our legitimate interests to protect our services and property from harm and to comply with the law.
4.1 Providing, improving and developing products
• Provide access to and use of Products
• Create a game account and enable you to play
• To allow you to use our social features and communicate with other users
• Works to improve products through research and analysis of usage and performance
• Provide technical support and customer support
• Communicate with you about services, support, and updates
4.2 Establish and maintain a reliable and safe environment
• Detect and prevent fraud, spam, abuse, security incidents and other malicious activity
• To protect our rights and property related to our products
• To comply with our legal obligations
• Resolve any disputes with any of our users
• Apply our Terms of Service and other policies
4.3 Provide, personalize, measure and improve marketing and advertising
• Send you promotional messages, offers, marketing, advertisements and other information that may be of interest to you in accordance with your preferences
• To notify players of updates, new products, or promotions in the game
• Personalize, measure and improve our advertising.
• Administer referral programs, rewards, surveys, sweepstakes, contests, promotional activities or other activities sponsored or administered by us or our third party partners
5. How this information is shared
5.1 Collected data
We may share aggregated information (information about users that we combine together so that it does not refer to an individual user) and other anonymous information for legal compliance, organization analysis, market and demographic profiling, marketing, advertising, and other business purposes.
5.2 Your consent
With your consent, we may share your information with third parties, or allow them to collect your information from our Services in ways not specifically described in this Privacy Policy.
5.3 Sharing between Users
When you share and communicate with other users of the Products, some of your data may be shared with them or made visible. Information about your profile and game activity, such as in-game currency earned, wins and losses, and more may be displayed visible on your friends' in-game leaderboards. In addition, the leaderboard can be published on our websites. Any posts on message boards will be visible to other users.
5.4 Personal Data and Other Public Information
Products allow you to post information that is visible to the general public, including personal information. Some information is visible to others (such as your profile, nickname, profile picture, game points, and account level).
5.5 Third Party Service Providers
We use various third-party service providers to help us provide services in connection with our products.
We may share information with third party service providers such as payment processors, data analytics, statistics, research, email, hosting, customer service, consulting, marketing, review and advertising networks.
These providers have limited access to your information to perform tasks on our behalf, and are contractually obligated to protect it and use it only for the purposes disclosed and consistent with this Privacy Policy.
5.6 Advertising and Analytics
There is advertising in our products so that we can offer some product functionality for free. We do not share personal information with third party advertisers for direct marketing purposes unless you give us your consent.
Third-party advertisers may collect or share performance data, aggregate data, and technical information.
This information is used to measure the effectiveness of advertising campaigns and to deliver targeted advertisements, whether or not you have provided your consent to do so.
Additionally, we integrate analytics into our products to monitor and measure player activity to maintain and improve our Services.
5.7 Safety, Security, and Compliance with Law
We access, maintain, and share your information with regulatory agencies, legal authorities, or others if:
• In response to a legal request and if required by law
• disclosure of crime, fraud, unauthorized use of Products, violation of our terms or policies, or other harmful or illegal activity; To protect our rights and property
• To protect you or others, to prevent death or physical harm
5.8 New Ownership
If ownership or control of all or part of our Products or their assets changes, we may transfer your information to the new owner.
6. How can you exercise your rights under the General Data Protection Regulation?
6.1 Exercise your rights
You can exercise any rights you have to correct, amend or delete your information. If you would like to exercise any of the rights described in this section, review, delete or change your information, or have other questions, please contact us at support@baloot3d.com. We will respond to your request within (30) days.
Please note that we may ask you to verify your identity before taking any further action on your request.
Please note that once you have made any changes to your account settings, it may take some time (due to technical and procedural limitations) for the changes to take effect. Such changes will be processed immediately and in any case not later than thirty days.
6.2 List of rights under the General Data Protection Regulation
6.2.1 Right to be informed
You have the right to be informed of the collection and use of your personal data.
If you would like to know what personal information we have stored about you, email us at support@baloot3d.com with the subject “Data Export”.
6.2.2 Right of Access
You have the right to access your personal data.
You may access and update some of your information through your Account settings. If you choose to associate your account with a third party social network (such as Google or Facebook), you can change your settings and remove app permissions by changing your account settings.
6.2.3 Right to rectification
You have the right to correct and rectify incorrect personal data.
If you are unable to change this personal information on the Account page, please send an email to support@baloot3d.com with the subject 'Update my details'. You are responsible for keeping your personal information up to date.
6.2.4 Right to Survey
You have the right to delete personal data. The right to be expunged is known as the 'right to be forgotten'. The right is not absolute and only applies in certain circumstances.
If you would like to close your account and delete your personal data, you may email us at support@baloot3d.com with the subject “delete account”. Please provide your account details, such as your username, email address and/or your code in your social network, through which you can access our services. We will respond to your request within thirty days.
6.2.5 Right to restriction of processing
You have the right to request a restriction or prohibition of the use of personal data.
This is not an absolute right and only applies in certain circumstances. Where processing is restricted, we are allowed to store personal data, but may not use it.
If you would like to stop receiving promotional emails from us, our partners or a third party, please click on the 'unsubscribe' link in the email. If you wish to withdraw your consent to receive any Personal Offers, you may do so by changing your account settings. If you do not want to receive notifications, you can turn them off by visiting your mobile device's Settings page.
6.2.6 Right to data portability
You have the right to obtain and reuse your personal data for your own purposes across different services. This right only applies to the information you have provided to us.
You can request a copy of the personal information you provide to us in a structured, commonly used and machine-readable format.
6.2.7 Right to object
Individuals have the right to object to:
Processing on the basis of legitimate interests, performance of a task in the public interest or exercise of official authority (including diagnostic files)
• Direct marketing (including diagnostic files)
• Processing for scientific / historical research purposes and processing statistics.
6.2.8 Rights Related to Automatic Decision Making and Diagnostics
If you do not want to be the subject of a diagnosis, you can opt out in the Account settings.
6.3 Targeted advertisements from third parties
If you choose to opt out of targeted “interest-based” web advertising delivered by third parties, you may visit the websites of the listed third parties. These websites are operated by third parties. We do not control or manage it.
If you choose to opt out of seeing targeted “interest-based” in-app ads delivered by third parties, you can adjust the ad tracking settings on your mobile device. Most modern mobile devices (iOS 6 and Android 2.3) provide advertising identifiers. These identifiers have different names depending on the brand of the mobile device. For example, it's called Google Ads (GAID) on Android devices, and on iOS it's called Identifier for Advertisers (IDFA). These operating systems allow you to display your advertising identifier in your device settings and control how it is used.
Please note that even if you opt out of targeted advertising, you may still receive advertisements from third parties within our Products, but these advertisements will not be based on your activity across unrelated websites or apps.
7. Third Party Services and Advertisers
Our Products may contain advertisements from services of third parties, which are companies other than us, and may link to their websites, online services or mobile applications. We are not responsible for the privacy practices or the content of these third party services. If you have any questions about how these parties use your information, you should review their policies and contact them directly.
8. How long we keep your information
How long we keep your information depends on why we collect it and how it is used. We store data for as long as necessary to provide you services (performance of the contract) or until your account is deleted (whichever comes first).
In some cases, some information may be retained for a certain period after your account is closed:
• As necessary for our legitimate business interests, such as fraud detection and prevention and security (multiple accounts, duplicate mails)
• As necessary to comply with our legal obligations such as tax, statutory reporting and auditing
• Information you have shared with others (messages on message boards) may remain publicly visible on the Products, even after your account is closed. However, attribution of this information to you will be removed. In addition, some copies of your information (such as registration records) may remain in our database, but are separated by personal identifiers.
• Because we take ongoing measures to prevent any accidental or malicious loss of product data, residual copies of your personal information may not be removed from backup systems for a limited period of time
9. How to request deletion of Facebook user data
9.1 Users may contact us via Facebook's private message or email support@baloot3d.com to submit a data deletion request.
9.2 In order to protect the user's virtual property, we will start account verification after receiving the submission. Within 5 working days, we will contact the user through the original contact information, confirm the user's identity information and delete the application, and generate a unique number. Work order number and send it to the user.
9.3 After the user submits the work order number through the feedback function in the game, the data deletion process can be completed within 5 working days.
9.4 Since the deletion of data is an irreversible procedure, before the deletion is completed, the user can urgently cancel the deletion request through a message via private Facebook and email support@baloot3d.com.
After the user deletes the game, he must deauthorize the game in Facebook. The specific method is as follows:
Users need to go to their personal Facebook page and go to Settings and privacy > Settings > Application and website pages;
Select Delete app:
10. Protect your information
We are constantly implementing and updating administrative procedures (including the appointment of a Data Protection Officer), technical and physical security measures to help protect your information from unauthorized access, loss, erasure or modification.
Some of the safeguards we use to protect your information are firewalls, data encryption, SSL-encrypted communication between client and server, security certificate keys, and information access level controls.
Please keep your login credentials secure, including your login email and password or other social media account you use to log in. If you know or have reason to believe that your account credentials have been lost, stolen, or otherwise compromised or if there has been any actual or suspected unauthorized use of your account, please contact support@baloot3d.com. About Account Security.
When you log into your account or enter payment information for a third party, we use encryption to transmit this information.
While we take precautions against possible security breaches of our products and our customer databases and records, no website or transmission over the Internet is completely secure. We cannot guarantee that unauthorized access, hacking, data loss, or other breaches will not occur, nor can we guarantee the security of your information while it is being transmitted to our Products.
11. The process of transferring data outside the European Economic Area
Due to the global nature of our products and to provide a better service, we may transfer, store and process information about players and visitors to our products, including personal information on servers and equipment and with service providers residing inside and outside the economic zone (Dubai, UAE), including personal information. economic region), such as the United States or Canada, for the purposes described in accordance with this policy.
These data transfers are necessary to provide and operate the services set out in our Terms and to offer our Products to you globally.
The data we hold may also be processed by employees working for us or with our partners and service providers outside the EEA. These employees may be involved in, among other things, (i) processing your transactions and payment details and (ii) providing support services .
When we transfer your personal information internationally, we will take reasonable steps to ensure that your personal information is treated securely and lawfully in the manner described here. Please note that laws vary from jurisdiction to jurisdiction, and therefore the privacy laws applicable to the places where your information is transferred, stored, used, or processed may differ from the privacy laws applicable to the place in which you reside.
When we transfer, store and process your personal information outside the European Economic Area, we have ensured that appropriate data protection safeguards are in place.
12. Changes to this Privacy Policy
To comply with the latest legislation and to implement the best possible protection, we reserve the right to amend this Privacy Policy at any time in accordance with this clause.
If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the Products and on this page, and update the “effective date” at the top of this Privacy Policy.
We will announce the changes by placing a notice on the Products and within the Games or by sending a message to the email address registered with us. We may also post additional notices on our social networking pages and on our other websites.
If you do not agree to the revised Privacy Policy, you may cancel your account. If you do not cancel your account prior to the effective date of the revised Privacy Policy, we will consider your continued use of or access to the Products, Websites or any other services as acceptance of the revised Privacy Policy from the effective date as described above.
13. Contact us
If you have any questions or complaints about this Privacy Policy or our information handling practices, you may contact us by email: support@baloot3d.com
Please send all game and customer support inquiries and technical support requests to: support@baloot3d.com
Note: Do not share the login password in the email communication.
All other inquiries should be sent to: support@baloot3d.com
